Refund Policy

  • Solo Beauty Supply is dedicated to bringing you an unparalleled shopping experience from start to finish! We will happily accept returns for Solo Beauty Supply products within 10* days from delivery date. Only customers with a delivery address outside of the continental United States have 30* days from delivery to return items. Items must be in new, unopened, and original packaged condition.

     

    Eligible Returns:

    • Brand new, unopened and unused items in original packaging
    • Items that match up with customer's order invoice (color, quantity, or style)
    • Non-Sale, full priced items
    • Items that are within 10* days from delivery (30* days for delivery addresses outside the continental U.S. only)
    • Defected items

    Ineligible Returns:

    • Sale or Final Sale items cannot be returned for any reason
    • Orders with the incorrect shipping address and sent back to sender
    • Cosmetics
    • Wigs and Jewelry of any kind due to sanitation guidelines
    • Used items
    • Hair Dye (semi or permanent)
    • Items that are opened
    • Items with opened or damaged packaging 
    • Hair product/chemicals (non-refundable unless wrong item sent)
    • Items that are past 10* days from delivery (30* days for deliveries outside the continental U.S only- No exceptions)

    *If pack of hair is tampered with of any sort, refund will NOT be issued. (Taken out and put back incorrectly, etc). Please adhere to this policy. 

    To Start a Return:

    1. Please enter the reason for return or exchange here - solobeautysupply@gmail.com 
    2. Include pictures, your order invoice, and a detailed description of the reason for return. This will help speed up the return process.
    3. After a team member reviews your request, you will receive an email regarding your return request within 24-48 business hours.

    *Please make sure that Solo Beauty Supply is not considered spam so that you receive notification in a timely manner. 

     

     

    Shipping A Return: 

    Once your return request has been approved, a #team members will reach out to you with the cost of return shipping. Return shipping cost will either be processed:

    • In a separate invoice or
    • Based on the return issue, may be deducted from your refund amount if pre-paid label service is selected as the shipping method

    If you choose to use a different shipping service other than USPS, you MUST email solobeautysupply@gmail.com with the appropriate tracking information and company name.


    Processing Shipping Refunds :

    Shipping refunds are not guaranteed/non-refundable. Refunds for shipping is based on the discretion of Solo Beauty Supplyt. In some cases, depending on the nature of return/exchange shipping will be refunded if an error was made by Solo Beauty Supply..

    With returns that are based on shipping errors made by Solo Beauty Supply, Solo Beauty Supply will absorb the shipping fee and returns will be shipped by UPS or USPS.

    The customer is responsible for shipping costs of unwanted merchandise. Supply Beauty Supply can issue a return label via email or customers can utilize another shipping service to return their merchandise.

    • SHIPPING COST will be "APPLIED" for free/free ground shipping 
    • SHIPPING COST will be billed again for orders with incorrect an address and need to be re-shipped
    • SHIPPING COST will not be refunded, if package is rejected or returned to sender

    Processing Refunds:  

    Once your return is received and inspected:

    • An email will be sent to notify you that we have received your returned item and if approved, verify return shipping information.
    • Based on the return issue, you will also be notified of the approval or rejection of your refund. You may incur a 20-50% restocking fee on any returns based on product conditions. All returns and exchanges can be rejected if inspection has shown signs of damage and/or use that were not communicated before the return and/or created during shipping and handling.
    • If you are approved, then your refund will be processed and a credit will automatically be applied to the original method of payment within 3-5 business days. If the length of your return is extended past the 3-5 business day period, please contact your financial institution first before notifying us.

     

    Late or Missing Refunds: 

    If your accepted and processed return has not been received after the 3-5 business day period, please contact your financial institution first. Business days do not include the weekend. After contacting your financial institution to inquire about the status of your refund, please feel free to contact us if it is a different issue.

    • Contact us with the order number and refund amount in the subject line at solobeautysupply@gmail.com. This is important as your refund issue may be lost in our corporate email otherwise.

    Issue with Order

    Any issue with order is to be made within two to three business days of receiving order. We handle numerous orders and may not be able to recollect orders if reported after a given time window. If not notified within a specific time frame, we reserve the right to deny claim or honor any information after that date. We strongly suggest taking photos/images of items received and invoicing to support the claim. Solo Beauty Supply reserves the right to honor/dishonor claim without credible information to support the claim. 

    Gifts:

    Gifted items should have been received with a gift receipt. With the receipt, we will gladly refund the amount of purchase unto a gift card/coupon code. Gifted items are required to be under the same condition as a general return.

    If the item was gifted without a receipt, the gift giver must initiate any return/exchange process as if the item was a general return/exchange. It must be within the 10-day period that begins at the original date of purchase. 

    Returning any gift items may incur a shipping fee. Shipping costs are non-refundable.

    Return Address:

    9011 S. ASHLAND AVE. SUITE G, CHICAGO, IL 60620-

    *Customers within the continental United States are bound to the 10 day return period. The 30 day return period only applies to customers with shipping addresses outside the continental United States.